Terms of service

These terms and conditions were drawn up in Dutch. In the event of any difference in interpretation, the Dutch text prevails.

Last updated: 30 August 2026

Article 1 – Definitions

Cooling-off period – the period within which the consumer can exercise the right of withdrawal.
Consumer – the natural person who is not acting for purposes relating to their trade, business, craft or profession.
Day – calendar day.
Right of withdrawal – the consumer's option to cancel the distance contract within the cooling-off period.
Trader – Canis Hondensnacks, as described in article 2.
Distance contract – a contract concluded between the trader and the consumer without both being physically present at the same time.
Business customer – any customer who is not acting as a consumer.

Article 2 – Identity of the trader

Canis Hondensnacks
Statenlaan 89
5121 HB Rijen
The Netherlands

Email: info@canissnacks.com
Phone and WhatsApp: +31 6 57 92 93 18
Available: Monday to Sunday from 9:00 to 21:00

Chamber of Commerce number: 60066830
VAT identification number: NL001670317B86

Article 3 – Applicability

  1. These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
  2. Before the contract is concluded, the text of these terms and conditions is made available to the consumer electronically, in such a way that the consumer can easily store it on a durable medium.
  3. Deviations from these terms are only valid if confirmed in writing or by email.
  4. If any provision of these terms proves to be void, the remaining provisions remain in full force.

Article 4 – The offer

  1. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment. Images are a truthful representation; minor differences in colour, shape or size of natural products are inherent to the product and do not give a right to cancel.
  2. Obvious mistakes or obvious errors in the offer, including pricing and typing errors, are not binding on the trader.
  3. Every offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance.
  4. An offer applies while stocks last and for the period of validity stated with it.

Article 5 – The contract

  1. The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it.
  2. The trader confirms receipt of the acceptance electronically without delay. As long as that confirmation has not been sent, the consumer may dissolve the contract.
  3. The trader takes appropriate technical and organisational measures to secure the electronic transfer of data and the payment environment.
  4. With the confirmation, the consumer receives the following information: the visiting address of the establishment where complaints can be submitted, the conditions under which and the manner in which the right of withdrawal can be exercised, and the model withdrawal form.

Article 6 – Right of withdrawal

  1. The consumer may dissolve a contract for the purchase of a product within 14 days without giving reasons.
  2. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
  3. If the consumer orders several products in one order that are delivered separately, the cooling-off period starts on the day the last product is received.

Article 7 – Obligations of the consumer during the cooling-off period

  1. During the cooling-off period the consumer handles the product and its packaging with care. The consumer only unpacks or uses the product to the extent necessary to establish the nature and characteristics of the product.
  2. The consumer is liable for any loss of value resulting from handling the product beyond what is permitted in paragraph 1.

Article 8 – Exercising the right of withdrawal and the costs involved

  1. The consumer reports the withdrawal within the cooling-off period using the model withdrawal form (annex I), by email to retouren@canissnacks.com, or in another unambiguous way.
  2. As soon as possible, but no later than 14 days after that notification, the consumer returns the product or hands it over to the trader.
  3. The consumer returns the product with all accessories supplied, in its original condition and packaging, and in accordance with the instructions provided by the trader.
  4. The direct cost of returning the product is borne by the consumer. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

Article 9 – Obligations of the trader in the event of withdrawal

  1. The trader confirms the notification of withdrawal without delay.
  2. The trader reimburses all payments made by the consumer, including the delivery costs charged by the trader for the returned product, without delay and within 14 days following the day on which the consumer reports the withdrawal. The trader may wait to refund until the product has been received, or until the consumer demonstrates that the product has been returned, whichever comes first.
  3. The trader uses the same means of payment for the refund as the consumer used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
  4. If the consumer chose a more expensive delivery method than the cheapest standard delivery, the additional costs do not have to be refunded.

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  1. Products that perish quickly or have a limited shelf life. A substantial part of our range consists of fresh and dried natural products that fall under this exception.
  2. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. We therefore do not take back opened packaging of food and snacks for animals.
  3. Products made to the consumer's specifications or clearly intended for a specific person.
  4. Products which, by their nature, are irreversibly mixed with other products after delivery.

Unopened products in their original, undamaged packaging can be returned within the cooling-off period.

Article 11 – The price

  1. All prices are in euros and include VAT, unless expressly stated otherwise.
  2. Shipping costs are stated separately and clearly before the order is completed.
  3. During the period of validity stated in the offer, prices are not increased, except for price changes resulting from changes in VAT rates.
  4. Different prices and volume discounts apply to business customers; see article 17.

Article 12 – Performance and guarantee

  1. The trader guarantees that the products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and usability, and the statutory provisions existing on the date the contract was concluded.
  2. The consumer's statutory rights, including the right to a sound product, remain fully in force. These terms cannot limit them.
  3. If the consumer discovers a defect, this is reported within a reasonable time after discovery, preferably within two months, via klantenservice@canissnacks.com.
  4. Store products according to the storage advice on the packaging. Defects resulting from incorrect storage are not covered by the guarantee.

Article 13 – Delivery and performance

  1. The trader exercises the greatest possible care when carrying out orders.
  2. The place of delivery is the address the consumer has provided to the trader. The consumer is responsible for the accuracy of that address.
  3. Orders are carried out with due speed and within 30 days at the latest, unless a different delivery period has been agreed. Current delivery times are stated in the shipping policy.
  4. In the event of delay or partial performance, the consumer is notified no later than 30 days after ordering and has the right to dissolve the contract free of charge.
  5. The risk of damage or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated by the consumer.

Article 14 – Payment

  1. Payment is made using the payment methods offered in the checkout environment. The consumer sees which methods are available during checkout.
  2. The consumer is obliged to report inaccuracies in payment details provided without delay.
  3. For business customers, payment by invoice may be agreed; see article 17.

Article 15 – Complaints procedure

  1. Complaints about the performance of the contract must be submitted, fully and clearly described, to klantenservice@canissnacks.com within a reasonable time after the consumer has discovered the defects.
  2. Complaints submitted are answered within 14 days of receipt. If a complaint requires a longer processing time, the consumer receives an acknowledgement of receipt within those 14 days, with an indication of when a more detailed answer can be expected.
  3. The consumer can also submit a complaint via the European ODR platform: https://ec.europa.eu/consumers/odr

Article 16 – Disputes

Contracts between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law.

Article 17 – Business customers

  1. Articles 6 to 10 (right of withdrawal) do not apply to business customers. The statutory right of withdrawal applies to consumers only.
  2. Prices, volume discounts, minimum purchase quantities, payment terms and free-delivery thresholds for business customers are not published on the website. They are determined per customer on the basis of purchase volume and cooperation.
  3. A business agreement is concluded only after direct contact, by phone on +31 6 57 92 93 18 or via the contact form on the website, and after written or electronic confirmation by the trader.
  4. That confirmation records in any event: the prices, the minimum purchase, the payment term, the delivery conditions and any free-delivery threshold.
  5. As long as no such confirmation has been provided, business customers cannot derive any rights from information on the website.
  6. Returns by business customers are only possible after prior written permission from the trader.
  7. For the rest, these terms and conditions apply in full, insofar as no express deviation has been agreed.

Annex I – Model withdrawal form

You will find the model withdrawal form on our returns page: return policy. You may use the form, but you do not have to: a clear notification by email or WhatsApp is sufficient.